Midland area business is seeking an experienced Service Deparment Director to run a Domestic Service Department.
Here’s what you’ll be doing:
Lead a strong technical team to operate in an effective manner while maintaining high standards of quality and workmanship
Ensure that every employee is focused on providing exceptional customer service
Forecasts goals and objectives for the shop and meet or exceed them
Ensures harmony and teamwork with all other departments
Promotes a positive attitude and create a cohesive team to take the business forward.
Prepares and administer an annual operating budget for the shop
Attends manager meetings as needed
Understands, and keeps abreast of and comply with federal, state and local regulations that affect shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hires, trains, motivates, counsel, and monitor the performance of all shop staff
Direct and schedule the activities of all shop employees while providing expectations and feedback
Ensures accurate estimating, costing and invoicing in the department
Provides technical assistance as needed
Ensures premises and equipment and other assets are controlled and used effectively
Conducts meetings with shop employees to discuss/communicate activities and issues
Establishes and maintain good working relationships with customers to encourage repeat and referral business
Completes quality checks on all completed on jobs
Keeps abreast of new equipment and tools available and recommend purchases
Ensures that the work areas and customer waiting area are kept clean
Assists Fixed Operations Director as needed (other duties may be assigned)
Here’s what you’ll need:
Automotive Service Management: 5+ years ideal.
3 years of relevant work experience
A complete understanding of the repair process, and familiarity with warranty repair procedures
Ability to read and comprehend job-related instructions and information whether electronic or paper-based
Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
Problem Solving – ability to root cause problems and present solutions
Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised
Computer proficient - Estimating Software, and Microsoft Office
High School diploma or equivalent required
Here’s why you’ll want to work here:
Competitive compensation with growth opportunities
Great people with a great culture
Paid Time Off and 401k
Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
