Toyota of Midland Service Dept. Shop Manager

Toyota of Midland Service Dept Shop Manager– Automotive

We need a Service Dept Shop Manager who is an expert in the art and science of customer service. Help manage our busy service department. Must be able to greet guests, schedule appointments and act as a liaison between service advisors, customers and service techs. If you can make customers feel welcome and confident that their needs are being met, build and enhance our current service advisor team, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Manage current service staff
• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep General Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health, Vision & Dental Insurance
• 401k
• Paid Vacation
• Paid Holidays
• Bonuses

About Our Dealership

Welcome to Toyota of Midland! We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for our clients life needs.  From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealership is interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.